Effective date: September 3, 2026

Payn Bioscience (“Payn,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit paynbioscience.com, create an account, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with the website.

Information you provide

We may collect:

  • Your name, email address, telephone number, billing address, and shipping address.
  • Account usernames, passwords, and account preferences.
  • Products ordered, order history, transaction amounts, and payment status.
  • Age, research-use acknowledgments, and other information required to verify purchase eligibility.
  • Messages, support requests, product reviews, survey responses, and other communications.
  • Newsletter preferences and marketing consent.
  • Information provided when requesting product documentation or Certificates of Analysis.

Payment information

Payments may be processed by third-party payment providers. These providers may collect payment-card, bank-account, cryptocurrency-wallet, or other payment information according to their own privacy policies.

Payn Bioscience generally receives transaction identifiers, payment status, billing details, and limited payment information rather than complete payment-card credentials.

Information collected automatically

When you visit the website, we and our service providers may automatically collect:

  • IP address.
  • Browser and device type.
  • Operating system.
  • Referring and exit pages.
  • Pages viewed and links clicked.
  • Date and time of visits.
  • Approximate location derived from an IP address.
  • Shopping-cart and checkout activity.
  • Cookie identifiers and similar technical information.
  • Information about interactions with advertisements or marketing campaigns.

2. How We Use Information

We may use personal information to:

  • Process, verify, fulfill, and deliver orders.
  • Create and manage customer accounts.
  • Process payments and prevent fraudulent transactions.
  • Verify age, purchase eligibility, and research-use acknowledgments.
  • Provide order confirmations, shipping notices, and customer support.
  • Provide product documentation and batch-specific COAs.
  • Manage returns, replacements, disputes, and refunds.
  • Maintain shopping-cart and checkout functionality.
  • Improve website performance, products, and customer experience.
  • Measure website traffic and advertising performance.
  • Personalize website content and marketing, where permitted.
  • Send newsletters and promotional communications with appropriate consent.
  • Detect fraud, security incidents, misuse, and violations of our Terms.
  • Comply with legal, tax, accounting, recordkeeping, and regulatory obligations.
  • Establish, exercise, or defend legal claims.

3. Legal Bases for Processing

Where applicable law requires a legal basis, we process personal information based on one or more of the following:

  • Contract: To process and fulfill your order or provide requested services.
  • Consent: When you subscribe to marketing or accept non-essential cookies.
  • Legitimate interests: To operate, secure, analyze, and improve our business and website.
  • Legal obligations: To comply with tax, accounting, fraud-prevention, and regulatory requirements.
  • Protection of rights: To protect Payn Bioscience, our customers, and others from unlawful or harmful activity.

You may withdraw consent at any time, but withdrawal does not affect processing that occurred before consent was withdrawn.

4. Cookies and Similar Technologies

We may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may include:

  • Essential cookies: Required for security, account login, shopping-cart, checkout, and website operation.
  • Preference cookies: Remember selected settings and preferences.
  • Analytics cookies: Help us understand website traffic and performance.
  • Advertising cookies: Help measure campaigns and deliver or personalize advertisements.
  • WooCommerce and WordPress cookies: Support account, cart, checkout, and website functionality.

Where required, non-essential cookies will be used only after receiving appropriate consent.

You can manage cookies using our cookie-consent tool, when available, or through your browser settings. Blocking essential cookies may prevent parts of the website from working correctly.

5. Analytics and Advertising

We may use analytics and advertising providers to understand website usage, evaluate advertising campaigns, prevent fraud, and improve our services.

These providers may receive identifiers, IP addresses, device information, browsing activity, purchase events, or advertising-interaction information.

Depending on applicable law, some advertising-related disclosures may be considered “sharing,” targeted advertising, or cross-context behavioral advertising even when personal information is not sold for money.

You may opt out through available cookie settings, legally recognized browser-based preference signals, or by contacting us at support@paynbioscience.com.

6. How We Disclose Information

We may disclose personal information to:

  • Website hosting and technical-service providers.
  • WooCommerce, WordPress, and related website providers.
  • Payment processors and financial-service providers.
  • Shipping companies, fulfillment providers, and customs services.
  • Email, newsletter, and customer-support providers.
  • Analytics, advertising, and campaign-measurement providers.
  • Fraud-prevention, security, and identity-verification providers.
  • Professional advisers, including attorneys, accountants, and insurers.
  • Government authorities or other parties when required by law.
  • A buyer, investor, lender, or successor involved in a merger, acquisition, financing, restructuring, or sale of business assets.

Service providers are permitted to process information only for the services they provide to us, subject to applicable agreements and legal requirements.

7. Sale and Sharing of Personal Information

Payn Bioscience does not sell personal information for monetary payment.

However, the use of certain advertising or analytics technologies may be considered a “sale” or “sharing” under some state privacy laws.

Where these laws apply, you may request to opt out of the sale, sharing, or use of personal information for targeted advertising by contacting support@paynbioscience.com or using the privacy controls available on our website.

We do not knowingly sell or share the personal information of individuals under 18 years old.

8. Email and Marketing Communications

If you subscribe to our newsletter, we may send product announcements, catalog updates, laboratory-documentation updates, and other marketing communications.

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in an email.
  • Updating your communication preferences, where available.
  • Contacting support@paynbioscience.com.

Unsubscribing from marketing does not prevent us from sending transactional messages concerning orders, accounts, security, or customer-service requests.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

  • Processing and documenting transactions.
  • Providing customer support.
  • Maintaining product, batch, and order records.
  • Preventing fraud and misuse.
  • Meeting tax, accounting, legal, and regulatory obligations.
  • Resolving disputes and enforcing agreements.

Retention periods vary depending on the type of information, the nature of our relationship, and applicable legal requirements.

When information is no longer required, we may delete, anonymize, or securely dispose of it.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, website, or storage system is completely secure. We cannot guarantee absolute security.

You are responsible for protecting your account credentials and notifying us promptly if you suspect unauthorized account activity.

11. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of certain personal information.
  • Request a portable copy of certain information.
  • Restrict or object to certain processing.
  • Withdraw consent.
  • Opt out of targeted advertising.
  • Opt out of the sale or sharing of personal information.
  • Limit certain uses of sensitive personal information.
  • Appeal a decision concerning a privacy request.
  • Receive equal service without discrimination for exercising privacy rights.

These rights may be subject to legal exceptions.

To submit a request, email support@paynbioscience.com with the subject line Privacy Request.

We may need to verify your identity before processing a request. Authorized agents may submit requests where permitted by law, but we may require evidence of their authority.

12. California Privacy Notice

California residents may have rights under the California Consumer Privacy Act, as amended.

Depending on how you interact with us, we may collect the following categories of personal information:

  • Identifiers, such as name, email address, account name, IP address, and postal address.
  • Customer-record information, such as telephone number and payment-related details.
  • Commercial information, including purchases, cart activity, and transaction history.
  • Internet or electronic activity, including browsing and website interactions.
  • Approximate geolocation information derived from an IP address.
  • Inferences concerning interests or purchasing preferences.
  • Account-access or payment information treated as sensitive personal information.

We use and disclose these categories for the business purposes described in this policy.

California residents may request access, correction, deletion, or information about collection and disclosure practices. Where applicable, they may also opt out of sale, sharing, or targeted advertising and limit certain uses of sensitive personal information.

We will not discriminate against you for exercising an applicable privacy right.

13. International Visitors

Payn Bioscience and its service providers may process information in countries other than the country where you live.

Where required, we use appropriate safeguards for international transfers. However, privacy laws in the destination country may differ from those in your jurisdiction.

Visitors in the European Economic Area, United Kingdom, or other applicable regions may have rights to access, rectify, erase, restrict, object to processing, request portability, withdraw consent, or complain to a local supervisory authority.

14. Children’s Privacy

The website and products are intended only for individuals who are at least 21 years old.

We do not knowingly collect personal information from children under 13 or knowingly permit anyone under 21 to purchase products.

If you believe a minor has submitted personal information, contact us at support@paynbioscience.com so we can investigate and take appropriate action.

15. Third-Party Websites and Embedded Content

The website may include links, videos, payment tools, social-media features, or other content provided by third parties.

These third parties may collect information according to their own privacy policies. Payn Bioscience is not responsible for the privacy or security practices of third-party websites and services.

16. Do Not Track and Global Privacy Control

Some browsers provide “Do Not Track” signals. Because there is no universally accepted standard for responding to these signals, the website may not respond to every Do Not Track request.

Where required by applicable law, we will process recognized opt-out preference signals, such as Global Privacy Control, as requests to opt out of sale or sharing for the browser or device transmitting the signal.

17. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, technologies, legal obligations, or business practices.

The updated policy will be posted on this page with a revised effective date. Material changes may also be communicated through the website, by email, or through another appropriate method.

18. Contact Us

For privacy questions or requests, contact:

Payn Bioscience
Email: support@paynbioscience.com
Website: https://paynbioscience.com